Reaching the People who Matter and building Business Relationships based on Trust and Integrity
The challenge for any business looking to outsource their contact centre activities is finding the right partner to work with. At Coracall we work diligently to understand the context of the market or industry in which our clients operate. With our contact centres based in the UK and South Africa, our telephone agents are immersed in the culture of a target audience with a clear understanding of our client’s market sectors and business imperatives.
Coracall is a leading provider of business process outsourcing services focusing on multiple horizontals and verticals. Our integrated solution approach creates value to our clients through process standardization, delivery models, technology, tools and automation.
Our unique pricing models allow for a flexible approach to cost effective contact centre operations. While maintaining high quality standards whatever the clients’ budget, Coracall can provide a solution that delivers the best possible return on investment and is guaranteed to lower the cost of ownership. As part of the Assured Capital Holdings group of companies, Coracall has the financial backing to invest, develop and scale to the requirements our clients.
Our value proposition is based on:
- Expertise - Proven leadership expertise with global experience in customer interaction management, established process methodologies and state-of-the-art technology platforms
- Global delivery model – Based on your needs we can tailor make a solution for your outsourcing needs; leveraging our global footprint
- Operational excellence - COPC methodology, Six Sigma process improvement framework with a robust governance model of all our projects ensures you have a consistent customer experience across multiple geographies and service lines
- Enabling technology - High efficiency, flexibility, responsiveness, redundancy and guaranteed uptime ensures a seamless experience for your customers regardless of time zone or location
- Certification and compliance – Our technology, infrastructure and security compliance measures are the best in class providing you with peace of mind